Notice: Effective November 1, 2024, travelfeedback@ucr.edu and epayfeedback@ucr.edu will be retired. To request services or assistance from the Accounts Payable/Travel team, users must submit a ticket through Finance and Administration Support (service-now.com).
Please begin preparing for the transition now, as inquiries sent to either email after 10/31 will not receive a response.
Dear Colleagues,
Thank you for your understanding regarding the discontinuation of the concierge helpline. As a reminder, departments have the same system access and reporting capabilities the concierge staff used to onboard suppliers and payees.
Reevaluating the supplier onboarding process, particularly for suppliers with tax-reportable payments such as honoraria and human subject payments, remains a priority and will be addressed after the fiscal close.
We recognize that this change may present challenges and require additional staff assistance. To help manage the transition, the following guidance is being provided:
Supplier Status Check:
Department Supplier Requestors should serve as the main contact for their requested suppliers and payees, assisting them through onboarding.
- First consider if the payment is for a Requesting Reimbursement/Refund-Only Supplier. Tax reporting is not associated with this type of payment, this guide walks through the simplified process.
- All other purchase order (PO) and non-purchase order (non-PO) suppliers need to be requested through the Oracle registration process. Detailed information on registering a new supplier/payee is available here.
- Two reports are available to support departments unsure where a supplier is in the registration process. Review this quick reference guide, Supplier Registration Tracking Reports for Departments, for more details.
Guides to Assist Prospective Suppliers/Payees:
Please remember to share only the most current guidance to expedite the process, as updates have been made since the portal's initial implementation. You can find the latest guides on the Training Resources webpage. Below are the most commonly used guides:
Please take a moment to read and watch the embedded videos in these guides to provide the best support to your suppliers and payees.
Central Office Support:
For department supplier/payee inquiries that require central office support, please continue to submit tickets at ucrsupport.service-now.com/finadmin_portal.
If you cannot resolve an onboarding issue, your supplier/payee can schedule a support session with the Procurement Concierge using this booking link.
Sincerely,
Asirra Suguitan
Associate Vice Chancellor and Campus Controller
Business and Financial Services (BFS) | Accounting Office
