Notice: Effective November 1, 2024, travelfeedback@ucr.edu and epayfeedback@ucr.edu will be retired. To request services or assistance from the Accounts Payable/Travel team, users must submit a ticket through Finance and Administration Support (service-now.com).
Please begin preparing for the transition now, as inquiries sent to either email after 10/31 will not receive a response.
Anthony Travel Agency
UC Riverside has contracted with Anthony Travel, the university's designated travel agency, to assist UCR travelers in making business travel arrangements, consistent with UC travel policies and negotiated rates.
Anthony Travel services include self-service through Concur Travel (the in-system Online Booking Tool) or assisted service over the phone with an Anthony Travel agent for reservations including air, rail, lodging, and car rental, producing itineraries, e-tickets, and receipts. When booking travel over the phone with an Anthony Travel agent, the Traveler or Travel Arranger delegate will need to provide an approved Pre-Trip Request ID. Anthony Travel understands the distinctly complex nature of travel at UC Riverside and supports the mission of our University’s travelers. Whether you book online with Concur or call a travel agent directly, Anthony Travel believes that every client deserves executive level attention.
Benefits of booking your travel with Anthony Travel include:
- UC-dedicated travel agents who know campus travel policies
- Direct UC Riverside billing to reduce out-of-pocket expenses
- Competitive service fees automatically paid by UC Riverside Travel as an advance
- Clear and simple business travel booking process (synchronized with Concur)
- Better organization of your business travel itinerary
- 24/7 assistance to travelers
-
Tickets and e-credits can be reallocated to alternate travelers within the university
Anthony Travel Fees
Look before you book! Review the University Business Travel Transaction Fee Chart below for a complete description of Business Travel transaction fees booked via Concur Travel or with an Anthony Travel agent over the phone.
Type of Service Transaction |
Service Fee |
|---|---|
Full Service Agent |
|
|
Each domestic airline ticket (including exchanges) |
$25.00 |
|
Each international airline ticket (including exchanges) |
$35.00 |
|
Each group domestic airline ticket (including exchanges) |
$20.00 |
|
Each group international airline ticket (including exchanges) |
$35.00 |
|
Each domestic or international rail ticket |
$35.00 |
|
Hotel reservation only |
$5.00 |
|
Car reservation only |
$5.00 |
Concur Travel (Online Booking Tool)* |
|
|
Each domestic and international airline ticket |
$3.00 |
|
Hotel reservation only |
$3.00 |
|
Car reservation only |
$3.00 |
*If a traveler books their reservation in the Concur Travel Online Booking Tool and has a question requiring assistance from an agent, there is no upcharge for the call/consultation. If a traveler conducts a search in the OBT, but then needs assistance from an agent and the agent books and tickets the reservation, the $25/$35 agent fee is charged.
Agent-Assisted Support
For assistance with your reservations, cancellations and/or changes, please contact our dedicated Anthony Travel account manager:
Kim Buslach
(909) 321-3588
ucr@anthonytravel.com
Hours: 8am - 5pm PST, Monday - Friday
After Hours Support
If you are calling after 5pm PT and require assistance with your trip, please contact a CCRA after-hours representative at (800) 530-2560 and give your VIT code S3T2F.