Travel Support

Welcome to Travel Support! Travel Support aims to provide the best training and support services as we implement and stabilize UC Riverside's new Concur Travel and Expense system. Our mission is to maintain a customer-oriented culture and provide resources and a motivating climate as we work through and help solve problems. As our understanding of the new Concur Travel and Expense system evolves, enhanced training, resources, and reporting will remain a top priority.

Self-Service Resources
	Concur Training & User Group Visit Concur Training for training courses, step-by-step guides, and videos to give you a better understanding of the travel system functionality and related processes. Once you've completed training, view the Impact23 Calendar to attend an upcoming Concur User Group for continuing education on Concur. If you miss a Concur User Group, see Recorded Events to watch on demand. Browse Travel and Expense Published Guidance The Impact23 website under Concur Travel and Expense provides users with self-help, troubleshooting, and task resolution information. Stay Connected Impact23 Community of Practice (CoP) - Travel Channel: We invite you to join the Impact23 Community of Practice (CoP) to crowdsource answers from your colleagues. The Impact23 CoP - Travel Channel is a learning network dedicated to bringing the UC Riverside financial community together to share knowledge and crowdsource answers related to Concur Travel and Expense and travel-related topics. Users come together to learn from and share practices and ideas to ensure departments’ success in managing the university’s fiscal responsibilities. Membership is open, and you are invited to participate in any areas of interest as the CoP grows! Impact23 Insider News: The newsletter provides important updates and activities related to the financial system replacement program, including Concur Travel and Expense. Our goal is to deliver timely information that matters to you!
Travel and Expense Reimbursements and T&E Card
	For Travel-related policy questions, technical or access issues, and T&E Card inquiries, contact our team through travel feedback. If contacting us with a Concur inquiry: Take screenshots of issues you encounter. Document details of what was done leading up to the issue, including the Request/Report ID. Note the name and login ID of who experienced the issue (usually the traveler). Email Travelfeedback@ucr.edu
Anthony Travel
	Anthony Travel is UC Riverside’s preferred Travel Management Company. For assistance with travel and booking a trip, including group travel, international or complex travel arrangements, or help to change an itinerary, contact Anthony Travel between 8:00 AM and 6:00 PM Monday – Friday. For assistance with your reservations, cancellations and/or changes, please contact our dedicated Anthony Travel account manager: Josie Castillo (909) 321-3588 ext. 2046 JosefinaCastillo@anthonytravel.com Hours: 8am - 5pm PST, Monday - Friday After Hours Support If you are calling after 5pm PT and require assistance with your trip, please contact a CCRA after-hours representative at (800) 530-2560 and give your VIT code S3T2F.
UC Riverside Risk Management
	For assistance with questions regarding types of corporate insurance, vehicle use and insurance, travel risk management, outside service agreements, certificates of insurance, and other university-related risk management concerns, contact Risk Management. Website: Risk Management \| (ucr.edu)